More information about this job:

Client Partners will serve as primary contact for day-to-day activities and shares accountability for the client.  The Client Partner is responsible for senior to mid-level leadership/guidance to accounts that are managed by SADs and Ads.  The Client Partner will also have the potential to sell full suite of all Razorfish services to a specialized industry and will lead Account Planning sessions with leadership team.

Core Duties/Responsibilities:

Senior Client & Industry Relationships

• Potential to sell full suite of all Razorfish services
• Owns senior level client relationships and works to contribute strategic value beyond day-to-day operations
• Shares responsibility for 100% client retention by maintaining mid to senior level relationships allowing us to: proactively identify client risks or opportunities and manage client teams to effectively respond to these client needs
• Industry thought leader.  Ability to develop a broader industry network of clients and contacts through speaking and publishing
• Provide thought leadership to help guide clients in the digital space
• Acquire and develop long-term relationships with key strategic clients at the senior mgmt level
• Build strong rapport, new and existing clients
• Successfully manages the master service agreement (MSA), statement of work (SOW) and change requests.
• Ability to qualify leads and close new business

Engagement P&L Ownership

• Communicates progress of revenue to budget forecast to the team throughout the year
• Attains P&L targets through a combination of existing business contributions and new business development
• Works with GVP, VP/CP to set revenue and margin targets by account. Monitors P&L fluctuations to proactively identify risks and opportunities
• Generate invoices on schedule and collect fees using guidelines set by the Razorfish finance department
• Assists in setting account investment priorities. Executes on investments and monitors progress and results
• Consistently cultivates a portfolio of new business efforts

Team Management

• Responsible for ensuring core account teams are in place on foundation and HiPo accounts
• Responsible of providing status updates on assigned accounts -- regularly monitoring overall account health, project status, opportunities, risks, etc
• Lead highly skilled client delivery teams to enhance and deepen client relationships:
  • Identify key issues that are associated with clients within their industry
  • Identify specific challenges and determine priority for them
  • Drive team to solution
  • Maintains a low staff turnover across the engagement
  • Assist PM to manage resource management matters to the best interest of the client and region
  • Directly supervises 1-5 employees; carries out and ensure managers carry out supervisory responsibilities in accordance with AARF policies and employment laws.
    • Builds team expertise  through mentoring and training
    • Works with GVP and other team members to develop and/or promote best practices for the team
    • Elevates issues around direct report compensation to manager.

Required Skills/Knowledge/Experience

• 10+ years of related industry experience, preferably consulting, interactive, agency or direct marketing experience
• College degree required, MBA or other advanced degree preferred
• 7+ years of demonstrated track record of developing senior level client relationships - strong client references are necessary
• Experience managing teams of 10+ people
• Strong knowledge or experience in marketing and advertising, with particular emphasis on interactive media, direct marketing, strategy, analytics, technology, and new emerging trends
• Recognized industry expertise in product and services for one key industry. (e.g. retail, automotive, financial services, tech, pharma) Marketing expertise a plus in existing relationships with Business, IT or Marketing executives within Fortune 2000 companies

GENERAL SKILLS & KNOWLEDGE

• Creative thinking and analytical problem solving
• Strong interpersonal and communication skills
• Ability to collaborate effectively at all levels and functions
• Strong client-service orientation 
• Track record of leadership, coaching and mentoring abilities
• Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines
• Sound business acumen; strategic skills
• Ability to lead a team effectively and provide direction to other members on the team
• Strong negotiation skills
• Industry experience with digital transformation solutions
• Demonstrated prowess in all MS Office programs
  

This position is a full-time opportunity.